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Privacy Policy

We’re Serious About Your Online Privacy

The Heights Casino is firmly committed to protecting your online privacy. During your use of this website, we collect certain information about you that you may consider private or confidential. We are providing you with this notice to explain our policies for collecting, using and sharing this information with others.

Information We Collect

When you visit the The Heights Casino website, we track and collect certain information that is non-personally identifiable. This information includes: (i) your operating system; (ii) your web browser; (iii) the duration of your use; (iv) the pages viewed; (v) search words; and (vi) dates and times that our site is accessed. This information does not personally identify you but is helpful for marketing purposes and for improving your experience on our website. You may be asked to provide personal information so that we can respond to your request for information. We will not require you to provide more information than is necessary to participate in any of our site activities. We may combine information collected online through the site with any other data we have collected about you using our offline resources including, but not limited to, player's club accounts, surveys, guest comments and market research.

Categories of Information We Collect

Special Promotions or Informational Emails

Occasionally, we request visitors of the site to provide an email address in order to provide information about promotions and special offers or to be eligible for sweepstakes.

Online Surveys

Occasionally, we may also ask you to fill out an online customer survey to obtain your suggestions or comments to better understand the effectiveness of The Heights Casino's services, this website or for other similar purposes. Providing this information is solely your choice.

Cookies

Cookies are files or pieces of information that may be stored on your computer's hard drive when visiting a website. We use cookies to better tailor our site and our products to your interests and needs. Cookies may also be used to help speed your future activities or to improve your user experience by remembering information from your computer that was not voluntarily provided by you (i.e. during a form submission) but does not include data that will identify you personally. We also use cookies from third-party partners such as Google or Facebook for analytics and marketing purposes. The use of cookies is an industry standard and you will find them on most websites.

Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence. You may also opt-out of any marketing analysis or personalized ad delivery from Google or Facebook by visiting their websites.

Tracking technologies may record information such as internet domain and host names; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your web experience. We may also analyze information that does not contain personal information for trends and statistics.

Disclosure of Information We Collect

Except as provided for herein, we do not disclose to third parties any information obtained through our website without your consent. Your information may be disclosed if necessary: (i) to protect and defend our rights or property; (ii) to comply with a court order or other legal process or other legal requirements of any governmental authorities, including but not limited to, authorities which regulate gaming activities; or (iii) in our sole discretion, in extraordinary circumstances in which we deem such disclosure is prudent.

Our Commitment to Data Security

We take every reasonable precaution to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Areas of this website that collect your information use industry standard secure socket layer encryption (SSL). We cannot guarantee the security of any information you disclose online, and you do so at your own risk.

External Links

Our website provides links to other websites. We do not endorse the materials disseminated at other websites. We are not responsible for the content, validity, privacy policies or reliability of any website linked to our site.

Removal from Database

To be removed from our email database please send an email to info@cheraeheights.com. Be sure to include the email address you used to register.

Persons Under the Age of 21

Pursuant to applicable law, persons under the age of 21 are not permitted to gamble at our casino, loiter in gaming areas or consume alcoholic beverages. Similarly, our website is not intended for persons under the age of 21. In accordance with the Children’s Online Privacy Act, persons younger than 21 years of age are not allowed to use our site. We do not knowingly collect information from such persons. The Bingo Hall is open to those 18 and older if they check in at the Crown Club. The Sunrise Deli, Sunset Restaurant and Gift Shop may be visited by those under the age of 21. For the Sunrise Deli and Gift Shop an individual 21 years of age or older must accompany the individual under the age of 21.

Changes to this Privacy Policy

We reserve the right to modify or change this privacy policy at any time, simply by posting such changes on the site. Any such change, update or modification will be effective immediately upon posting.

For questions regarding our privacy policy, please contact us at info@cheraeheights.com.